Chatbot + Machine Learning (ML) = Automating the learning process
Machine learning is an algorithm that allows a Chatbot to read data, learn from it and then decide what to do with it.
To put it plainly, if you are integrating ML in a Chatbot, you are building a Chatbot that has the capability to think and determine from previous experiences.
Chatbot + Natural Language Processing (NLP) = Understanding human language
Natural language processing is the way for a computer program to interact with people in a language and format that people understand. By using NLP a Chatbot can understand what customers are saying, respond to customers in a logical manner and have the ability to perform sentiment analysis (understanding customer’s tone and intent).
Basically, NLP helps a Chatbot interpret human language, colloquial expressions and regional dialects, to understand the intent of the customer, and to better respond to customers, in an engaged, more human-like manner.
AI has become a powerful force disrupting many industries and delivering substantial economic value to early adopters of the technology. If you want to know how artificial intelligent can benefit your business model, come contact us.