CRM Solution

Overview

Bamboo’s Customer Relationship Management (CRM) solution helps organizations differentiate their businesses to grow rapidly by expanding into new customer segments. This results in increased top line and bottom line growth. Bamboo CRM delivers a combination of marketing, sales, loyalty, and customer support applications to provide a single source of customer information and ensure all customer touch points are integrated providing exceptional service.

Features and Benefits

• CRM functionality: Delivers strategic marketing, sales, loyalty, and customer support integrated to achieve maximum top-line and bottom-line growth, increase loyalty, and expand customer relationships.
• On-demand CRM: Achieve even higher ROI by reducing costs using a pay-per-use license model.
• Social CRM: Analyze customers buying patterns, shared content, and feedback to make salespeople to more effective and productive.
• Pre-built integration: Out-of-the-box integration with industry standard business processes lowers operational costs and increases customer satisfaction.
• Industry-specific options: Enable multi-channel sales and service for new growth. Ensures personalized and consistent customer service experiences.

End User Features

• Bamboo CRM Sales/Marketing module provides interactive dashboards and advanced analytics for real-time insight and historical analysis of customer data. It also includes prebuilt integrations and flexible web services to integrate with standard business processes.
• Bamboo Social CRM application uses the latest Web 2.0 technologies to empower sales people to become more effective and productive by leveraging the knowledge and experience of the broader social community. These focused applications help to identify qualified leads, develop sales campaigns, and collaborate within the organization to close the deal.
• Bamboo On-Demand CRM is an easy-to-use subscription-based CRM accessible using a web browser. Customers don’t need to make large initial investments to get the benefits of technology. Instead, customers can pay per use and leverage the benefits of the hosted model.
• Bamboo Partner CRM application provides channel management solution to maximize channel revenues and profitability. This is accomplished by lead matching and distributing high-quality leads to the right partner at the right time. This also helps to predict and manage channel revenue by leveraging channel pipeline and forecast management.

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